When we are in the final phase of a negotiation, sometimes there is a need to say “no” to the client.
The problem is how to do it without breaking the negotiation.
Both parties want to get the best out of the deal.
Often the negotiation focuses on price, but usually, other concessions can be negotiated, such as contractual conditions, delivery dates, product or service options, etc.
Many of our clients are excellent negotiators. And if we are not paying attention, totally focused on every detail of the negotiation, we are often “eaten.”
Sometimes it is necessary to say no to something our client asks.
The simplest way to do this is to clarify the concession.
Instead of saying “no” right away, we should first ask questions to understand the … [ Read the rest » ] “In a negotiation, do you know how to say “No” to the client?”