We usually consider that there are three goals in the art of good conversation:
The first is purely and simply, for the pleasure of expressing yourself and interacting with other people.
The second goal is connected with getting to know the person in front of us better. In sales and in any kind of business, a longer exposition to the other person is necessary in order to be able to understand, how the other person thinks, feels or reacts.
The third goal in the art of conversation is to construct credibility between the two parties in the sales process.
This is maybe one of the most important things we have to learn to become better salespeople.
If in the field of personal relationships, this is critical, in the field of … [ Read the rest » ] “The “art” of conversation, an art forgotten by those who sell?”